Common questions

When should I take MitoQ?

We recommend that you take MitoQ in the morning on an empty stomach, at least 30 minutes before your first meal of the day. You can take MitoQ 2 hours after eating. MitoQ is water-soluble, so it doesn't need to be taken with food or oils to assist with absorption.

Why do I need to take MitoQ on an empty stomach and why before breakfast?

We recommend taking it in the morning because studies have shown that, if you take it with food, it reduces the absorption into your body. When you wake up, your stomach is at its most empty – so that’s a great time to take it.

MitoQ helps give you energy – so you may as well make the most of that first thing in the morning when you're up, awake and doing things.

Does MitoQ interact with any medicines?

MitoQ has been extensively tested for safety but not for interactions with prescription medicines. Please consult your physician.

Can I take MitoQ with other supplements?

MitoQ can be taken in combination with your other supplements. Some of our products do have vitamins and minerals in them, so it’s a good idea to keep an eye on your intake levels of those so that they stay within the recommended range.

Can I take a dose that’s higher than you recommend?

MitoQ's recommended dose is 10mg per day. However, studies have shown MitoQ to be safe well beyond the recommended dose.

Are there any side effects?

At doses higher than 80mg per day, a small number of people have reported experiencing a mild upset stomach and nausea.

MitoQ research & marketing materials

MitoQ partners with leading research institutions worldwide. To view a list of research collaborations click here.

For more MitoQ research or MitoQ marketing materials please feel free to email us customerservice@mitoq.com indicating your area of interest.

Where has MitoQ +brain gone?

Unfortunately, we have run into a supply chain issue with one of the ingredients contained in MitoQ +brain. This means we are currently unable to sell this product. We recommend MitoQ Curcumin as an alternative product.

Which countries can't we ship to?

Regrettably at this time we are unable to ship to certain countries due to various reasons. These countries include:

• Argentina
• Belarus
• Brazil
• Chile
• China
• Malaysia
• Mexico
• Pakistan
• Russia
• South Africa
• Thailand
• Turkey
• Uruguay

MitoQ reseller free shipping thresholds

Which countries are not eligible for free shipping and why?

We have noticed that for some countries, orders tend to get held up at customs, leading to extended delays and/or lost items.

Regrettably, we are unable to provide free shipping to the below countries. We do apologize for this and will update you should the situation change in the future.

• Hong Kong
• India
• Puerto Rico
• Saudi Arabia
• South Korea
• UAE

What are the dispatch and delivery times?

Orders are dispatched within a working day, Monday-Friday (UTC/GMT+12).

All orders are shipped via courier from either New Zealand, Europe, the UK or the United States. All orders are tracked and estimated delivery times are dependent on country.

For orders in New Zealand please allow 2-5 working days.

For orders in Australia please allow 7-10 working days.

For orders in America please allow 5-10 working days.

For orders in Europe please allow 7-15 working days.

For orders in United Kingdom please allow 2-5 working days.

For orders in Canada please allow 10-15 working days.

Please note: these delivery times are estimates and may be dependent on issues out of our control. If you have not received your order within 14 working days, please contact customerservice@mitoq.com

Where will my order ship from?

MitoQ currently ships globally from the current locations:

NZ - Auckland, New Zealand

USA - Louisville, Kentucky, USA

EU - Zoetermeer, Netherlands

UK - Newton Abbot, Devon, England

Our system will automatically send your order to the appropriate distribution center based on the delivery location.

What do I do if my order does not arrive?

We aim to meet all delivery times estimated but during busy periods deliveries may take a little longer. Occasionally events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.

If your order has not been received within 14 working days, please contact our customer service desk at customerservice@mitoq.com

MitoQ cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Are there any import duties & taxes in my country?

We ship to lots of places around the world and every country has different import regulations and fees.

It is a legal requirement that we (MitoQ) declare the full value of the goods on all international packages. Your order may be subject to import duties and taxes once your shipment reaches your destination. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country.

It is a criminal offence to falsify the details on an Import declaration form. We cannot inaccurately describe the contents, claim a lower value or mark as gift. Please be advised that if your order is sent by courier and incurs Import Duties and/or taxes the courier company will contact you directly for payment if these are payable.

Please note: An import license is required for customs clearance when shipping MitoQ to Vietnam.

Important information for all Canadian customers

Please follow the link below to read our current update on shipping to Canada.

Learn more

What is the status of my order?

Items in stock are normally dispatched within the next 2 working days after an order is successfully placed. An order confirmation email will be sent to you once the order has been placed and a shipment confirmation email will be sent to you once it leaves our warehouse.

Can I change my orders?

In most circumstances, it's not possible to make changes to your order once you've placed it. We apologize for the inconvenience.

What if my order was damaged in shipment?

If you receive a damaged or defective item, we will be happy to send you a new product. Please contact us at customerservice@mitoq.com